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Streamlined Navigation - A Menu that makes sense 👀

We've given our menu a smart makeover to help you find everything faster! Features are now logically grouped, making your workflow smoother than ever.

What's improved? 🎯

WhatsApp Hub

• All your WhatsApp tools in one place.
• Broadcasts, templates, and profile settings
• Quick access to messaging essentials

Shopify Central

• Your e-commerce tools unified
• Pop-up campaigns and click-to-chat widget
• Customer segments and shop integrations

AI & Automation Command Center

• Flows, rules, and AI features
• Always visible for quick access
• All your automation tools at your fingertips

Analytics Front and Center

• Revenue metrics where you need them
• Agent performance stats
• Complete ROI overview in one place

Pro tip: Take a quick tour of the new menu groupings - you'll find your most-used features are now just a click away!

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Custom Smart Inboxes - Organize WhatsApp Chats Your Way! 🎯

Take control of your WhatsApp conversations with our newest feature that lets you create personalized views of your customer chats. Organize your views exactly how you run your business!

What's new? 📫

• Create and save custom filtered views based on your unique business needs
• Organize related inboxes under custom headings for better workflow management
• Save any filtered view as a dedicated inbox for quick access

Real-world uses ✨:

• Set up an inbox for all conversations tagged "ask review"
• Create a dedicated view for customers who engaged with your latest campaign
• Organize VIP customers into their own inboxes

The best part? You have complete control over how to structure your workspace. Create custom headings to group similar inboxes together and build an organization system that perfectly matches your team's workflow.

Pro tip: Start by identifying your most common chat categories and create custom inboxes for them!

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Real-Time Chat Alerts & Unread Counters - Never Miss a Customer Message! 🔔

Speed is everything when doing business on WhatsApp, and we've just turbocharged your response time! Your dashboard now instantly shows you unread chat counts, helping you stay on top of every customer conversation.

What's improved? 📊

• See unread message counts at a glance
• Get instant notifications when new messages arrive
• Track customer response times more effectively

Whether you're managing one store or ten, you'll now know exactly how many customers need your attention - making it easier than ever to deliver lightning-fast responses to your WhatsApp customers.

Pro tip: Keep your eye on those unread counters during peak shopping hours to maintain top-notch response times!

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Search Filters - New Filter Introduced! 🔍

Finding chats triggered by your flows and broadcasts just got ridiculously easy with three powerful new search filters! No more digging through conversations or complex keyword searches to see if a flow is working

What's improved? 🎯

1. Flow Filter

• Instantly find all chats triggered by any automation flow
• Quick-check if your flows are working as expected
• Troubleshoot by seeing exactly which messages your flows are sending

2. Broadcast Filter

• Filter conversations by specific broadcast campaigns
• Easily find and review customer responses to any broadcast
• Spot-check your broadcast message delivery and responses

3. Campaign Filter

• Group related broadcasts and filter conversations by campaign
• Find all chats from a series of related broadcasts in one place
• Example: See all customer interactions from your "Christmas Week" campaign broadcasts

Pro tip: Use these filters to quickly check if your automated messages are firing correctly and reaching customers as intended!

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Smooth Multi-Store Management - Switch Between Accounts Like Magic! 💫

Running multiple Shopify stores just got a whole lot smoother! We've revolutionized how you handle multiple WhatsApp business accounts on Zoko.

What's improved? 🎯

• See incoming messages across all your stores without switching accounts
• Switch between different store accounts as easily as switching between chats
• Get a bird's-eye view of all your stores' unread chat counts from one place

Perfect for:

• Multi-brand business owners managing several stores
• Agency teams handling multiple client accounts
• Franchise operators overseeing multiple locations

Gone are the days of constantly switching accounts to check different stores. Now you can effortlessly glide between accounts while staying on top of all your customer conversations.

Pro tip: Use this feature to monitor your busiest stores during peak hours without missing messages from other accounts!

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Unassigned Chats Page - Never Leave a Customer Waiting! 👋

Your customer chats that have not been assigned to a team member yet, now have their own dedicated space! We've created a new page that shows you exactly who needs attention and assignment to your team.

What's new? 🎯

• Dedicated dashboard for all unassigned customer chats
• Clear visibility of customers waiting to be helped
• Quick access to assign chats to the right team members

Perfect for:

• Support managers who want to make sure that there are no customer waiting to be helped
• Teams ensuring no customer slips through the cracks
• Businesses managing high customer message volumes

Pro tip: Make sure this page says zero chats all the time.

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Lightning-Quick Replies from Preview - Reply Without Breaking Your Flow! ⚡

Your wish = our command! We've turbocharged the chat preview with the power to respond instantly. No more extra clicks or assignment steps when you just need to fire off a quick message or drop a team note.

What's new? 🎯

• Send messages or Add Private notes directly from the chat preview
• This is godsend for folks who don't wanna lose their filtered view just to send a quick response
• Keyboard ninjas rejoice: Use CTRL+\ (Windows) or CMD+\ (Mac) to reply instantly

Perfect for:

• Dropping quick "Got it!" responses
• Adding quick team notes like "Need manager review"
• Handling simple customer queries without full chat assignment

Pro tip: Master that keyboard shortcut - it's a game-changer for rapid responses!

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‍Click-to-Copy Numbers - Because Life's Too Short for Manual Copying! 📋

We've banished the old "select-and-copy" dance! Now, copying customer numbers is as easy as a single click. Whether you're in customer profiles or chat previews, those numbers are just one click away from your clipboard.

What's improved? 🎯

• One-click copying of phone numbers
• Available right from chat previews
• Built into customer profiles too

Perfect for:

• Quick number lookups in your CRM
• Sharing customer contacts with team members
• Adding numbers to your reports or spreadsheets

Pro tip: Look for the clickable number format - it's your signal that one-click copying is available!

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Tags at a Glance - Know What's Important Before You Click! 🏷️

We've brought tags front and center in your chat list and in Search! Now you can spot  tags right beside each customer's name, giving you instant context without opening the chat.

What's improved? 🎯

• See 2-4 tags (depending on length) beside each customer name
• Instantly identify priority conversations
• Get chat context before opening messages

Perfect for:

• Quickly spotting urgent customer issues
• Identifying VIP customers at a glance
• Prioritizing your response queue efficiently

Pro tip: Use the Profile in the side dock to Drag and Drop your most important tags on top to make sure the tags you want are displayed in the other views!

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Sort by Oldest First - Clear That Monday Morning Queue! ⏰

Nobody likes being left on read - especially over the weekend! Now you can tackle your backlog systematically with our new sorting option that puts your oldest conversations first.

What's improved? 🎯

• Sort chat list to show oldest unanswered conversations first
• Clear your backlog systematically and fairly
• Ensure no customer waits longer than necessary

Perfect for:

• Starting your Monday morning efficiently
• Clearing weekend backlogs methodically
• Making sure older conversations don't get buried

Pro tip: Use this sorting option with unread filters to quickly catch up on your longest-waiting customers!

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Smarter Welcome & Away Messages - Now Flow-Friendly! 🌊

We've solved the clash between automated welcome or away messages and your custom flows! Welcome and away messages can now be set as private notes, giving your automation flows the spotlight they deserve.

What's improved? 🎯

• Set welcome/away messages as private team notes
• Prevent automated message conflicts with your flows
• Use these notes as triggers for more sophisticated flows

Real-world magic:

• Build multi-step welcome sequences instead of single messages
• Qualify leads even outside business hours
• Create complex customer journey flows without interference
• Keep your automated conversations smooth and natural

Pro tip: Convert your simple welcome messages into robust qualification flows to make every customer interaction count - even when you're away!

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Hide Closed Chats Toggle - Focus on Active Conversations! 👀

Keep your chat list lean and mean with our new quick toggle! One click instantly hides all closed chats, helping you focus on conversations that need your attention right now.

What's improved? 🎯

• Quick toggle to hide/show closed chats
• Instantly declutter your All Chats view
• Focus on active conversations faster

Perfect for:

• Busy support hours when you need to focus
• Quick access to active customer conversations
• Keeping your workspace clean and efficient

Pro tip: Toggle closed chats off during peak hours to stay focused on active customers!

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