Understand the Order Confirmation Flow (Any Order)
Understand how to set up order confirmation flow in the FlowHippo dashboard.
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In this article, we cover the four parts of the Order Confirmation (Any Order) flow that will help you better understand:
WHY SHOULD YOU USE THIS FLOW?
BENEFITS OF THIS FLOW
HOW DOES THIS FLOW WORK
HOW TO ENABLE THE FLOW
WHY SHOULD YOU USE THIS FLOW?
64% of customers consider the Order Confirmation message as the most valuable notification. Even though order confirmation messages are transactional messages, they fulfil an essential psychological need - the need for reassurance. It assures the customer that you have received the order and settles their anxiety. Additionally,
→ It provides customers with a record of their purchase: Order confirmation messages serve as a receipt for the customer and can help them keep track of their purchases.
→ It helps to reduce confusion: Order confirmation messages can help to clarify any confusion the customer may have about their order, such as the items they purchased, the price, and the shipping details.
→ It builds trust: By sending order confirmation messages, ecommerce merchants can demonstrate that they are reliable and trustworthy, which can help to build customer loyalty.
→ It can help to reduce customer service inquiries: Order confirmation messages can provide customers with all of the information they need about their order, which can help to reduce the number of customer service inquiries the merchant receives.
→ It can help to improve the customer experience: Order confirmation messages can help to make the purchasing process more convenient for customers, which can improve their overall experience with the merchant.
BENEFITS OF THIS FLOW
By using FlowHippo Flow for order confirmation, you'll enjoy several benefits for your business, including:
- Increased customer satisfaction: By providing accurate and instant confirmation of orders, your customers are more likely to be satisfied with your business.
- Improved sales pipeline management: FlowHippo Flow integrates seamlessly with the rest of your sales pipeline, making it easy to track and manage your sales.
- Cost savings: FlowHippo Flow is an affordable solution for automating the order confirmation process. This can save you money compared to hiring additional staff to handle these tasks.
HOW DOES THIS FLOW WORK
- When a customer places an order, a new order is created in your store, and the order confirmation flow starts automatically.
- The flow checks if the customer has provided a phone number in the order details.
- If a phone number is found, the next step in the flow is to shorten the URL of the confirmation page to ensure good user experience on WhatsApp.
- The flow then checks if the phone number is in the correct format and sends a confirmation message to the customer on WhatsApp.
- The message includes important order details, such as the order number, items ordered, delivery address, and expected delivery date.
HOW TO ENABLE THE FLOW
To enable the order confirmation flow, you need to follow these steps:
1. Login to your FlowHippo Account.
2. Go to Playbooks, search for "Confirmation" and Click on "Order Confirmation (Any Order)".
3. Click on "Use this Playbooks".
4. Click on "Publish" to make the flow live
Note: If you wish to customize the flow, click "Edit Flow" to modify it to your needs.
That's it! You've successfully enabled the order confirmation (any order) flow.
Keywords: Order confirmed, Send Notifications, FlowHippo.
