Automating the shipping confirmation process for partially fulfilled orders saves time and provides a better customer experience. Customers appreciate being informed about the status of their order, even when only part of it has been shipped. By sending automated shipping confirmation messages, businesses can increase customer satisfaction and loyalty. In this article, we cover the four parts of the shipping confirmation flow for partially fulfilled orders that will help you better understand:

WHY SHOULD YOU USE THIS FLOW?

BENEFITS OF THIS FLOW

HOW DOES THIS FLOW WORK

HOW TO ENABLE THE FLOW 

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WHY SHOULD YOU USE THIS FLOW?

Nowadays, a shipping confirmation message especially for partially fulfilled orders,  is way beyond a “nice to have.” Consumers expect to receive a notification with all their shipping details. This also improves the post-purchase experience and increases the LTV. Additionally,

→ It helps to reduce confusion: Order confirmation messages can help to clarify any confusion the customer may have about the status of their order, such as which items have been shipped and which are still pending.

→ It builds trust: By sending order confirmation messages, ecommerce merchants can demonstrate that they are reliable and trustworthy, which can help to build customer loyalty.

→ It can help to reduce customer service inquiries: Order confirmation messages can provide customers with all of the information they need about the status of their order, which can help to reduce the number of customer service inquiries the merchant receives.

→ It can help to improve the customer experience: Order confirmation messages can help to make the purchasing process more convenient for customers, which can improve their overall experience with the merchant.

→ It can help to manage customer expectations: Order confirmation messages can help to manage customer expectations by letting them know which items are available and when they can expect to receive them. This can help to prevent disappointment and improve the overall customer experience.

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BENEFITS OF THIS FLOW

There are several benefits to using the Shipping Confirmation - Partially Fulfilled Orders Flow:

1. Increased customer satisfaction: By keeping customers informed about their order status, you can reduce frustration and anxiety that can occur when orders are delayed or not fully fulfilled.
2. Improved customer retention: Satisfied customers are more likely to return and make repeat purchases.
3. Time savings: Automating the shipping confirmation process can save time and resources that would otherwise be spent manually notifying customers.
4. Improved efficiency: The flow pulls tracking information from your store's backend, reducing the need for manual data entry.

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How Does This Flow Work?‍

• When a customer orders from your store, some items may not be available for immediate shipment. The order will be partially fulfilled, and only the in-stock items will be shipped first.
• The condition will check if the customer's phone number is available in the order information, If true, so the next step can proceed. 
• The condition will check if the customer's phone number is available in the order information, If true, so the next step can proceed. 
• The next step is to shorten the URL so that the message can be sent to ensure good user experience on WhatsApp.
• After shortening the URL, the flow will check that the phone number in the shipping address is in the correct format for WhatsApp.
• Then, the flow will automatically send a shipping confirmation message to the customer on WhatsApp. The message will include details about the shipped items and tracking information.
• The tracking link will be automatically pulled and included in the message, making it easy for the customer to track their package.

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HOW TO ENABLE THE FLOW

To enable the shipping confirmation (any order), you need to follow these steps:

1. Log in to your FlowHippo Account.

2. Go to Playbooks, search for "Shipping Con" and click on “Shipping Confirmation - Partially Fulfilled Orders”.

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3. Click "Use this Playbook".

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4. Click "Publish" to make the flow live.

Note: If you wish to customize the flow, click "Edit Flow" to modify it to your needs.

That's it! You've successfully enabled the shipping confirmation (partially fulfilled orders) flow.

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‍Keywords: Shipping confirmation, automation, Fulfillment created, Tracking info, Send notifications, FlowHippo.

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