Templates to rekindle conversations after non-working day
These templates will help you re-start conversations with your customers if they messaged you on a non-working day and your 24-hour customer service window has expired.
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Template:
Sorry, we were unable to respond to you in time as we were not working yesterday. If you'd like to continue this conversation, please click the CONTINUE and an agent will be right with you.
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Template:
Hi {{2}}, unfortunately you contacted us during our non-operational hours and hence we could not respond to you in time. If we can can still help you out with your issue/query, please press Yes.
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Thanks!
Template:
Apologies that we missed your call/message and could not respond to you immediately.
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If your issue still persists and you wish to talk to an agent, press CALL or to chat press CHAT
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