Automating the shipping confirmation process saves time and provides a better customer experience. Customers expect to receive shipping notifications and appreciate being kept informed about their order. By sending automated shipping confirmation messages, businesses can increase customer satisfaction and loyalty. In this article, we cover the four parts of the shipping confirmation flow that will help you better understand:

WHY SHOULD YOU USE THIS FLOW?

BENEFITS OF THIS FLOW

HOW DOES THIS FLOW WORK

HOW TO ENABLE THE FLOW 

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WHY SHOULD YOU USE THIS FLOW?

Nowadays, a shipping confirmation message is way beyond a “nice to have.” Consumers expect to receive a notification with all their shipping details. This also improves the post-purchase experience and increases the LTV. Additionally,

→ It provides customers with tracking information: Order shipped messages can include a tracking number and a link to the shipping carrier's website, which can help customers track the progress of their package. 

→ It helps to reduce confusion: Order shipped messages can help to clarify any confusion the customer may have about the status of their order, such as when it will be delivered and where it is currently located. 

→ It builds trust: By sending order shipped messages, ecommerce merchants can demonstrate that they are reliable and trustworthy, which can help to build customer loyalty. 

→ It can help to reduce customer service inquiries: Order shipped messages can provide customers with all of the information they need about the status of their order, which can help to reduce the number of customer service inquiries the merchant receives. 

→ It can help to improve the customer experience: Order shipped messages can help to make the purchasing process more convenient for customers, which can improve their overall experience with the merchant.

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BENEFITS OF THIS FLOW

The shipping confirmation (any order) flow has several benefits:

• Improved customer satisfaction: Sending a shipping confirmation message reassures customers that their order is on its way. This can improve customer satisfaction and increase the likelihood of repeat business.
• Time-saving: Automating the confirmation process saves time and effort. This allows you to focus on other aspects of your business.
• Order tracking: Including a tracking link in the confirmation message allows customers to track their order. This can help you identify any issues and ensure that orders are delivered on time.
• Professionalism: Sending a confirmation message shows that you value your customers and are committed to providing a professional service.

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HOW DOES THIS FLOW WORK

• A customer places an order on your store, and the order information is recorded in your store backend.
• After you fulfill the order, which means you've prepared the items for shipping and marked the order as fulfilled in your store backend, the shipping confirmation flow gets triggered.
• The condition will validate their phone number, and the flow will proceed to the next step, sending the shipping confirmation message to customers on WhatsApp. The message includes details about their order and a tracking link, so that they can track the status of their shipment in real time.
• The tracking link is generated automatically based on the tracking information you entered for the order on your store's backend. This means you don't have to manually enter the tracking information into the shipping confirmation message.

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HOW TO ENABLE THE FLOW

To enable the shipping confirmation (any order), you need to follow these steps:

1. Log in to your FlowHippo Account.

2. Go to Playbooks, search for "Shipping Con" and click on “Shipping Confirmation (Any Order)”.

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3. Click "Use this Playbook".

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4. Click "Publish" to make the flow live.

Note: If you wish to customize the flow, click "Edit Flow" to modify it to your needs.

That's it! You've successfully enabled the shipping confirmation (any order) flow.

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‍Keywords: Shipping confirmation, automation, customer experience, order status, Send notifications, FlowHippo.

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