Automating the reconfirmation process for COD orders is a smart move for ecommerce businesses. It saves time and improves the customer experience. Customers appreciate being asked to reconfirm their order, especially when it's a COD order. By sending automated reconfirmation messages, businesses can reduce cancellations and increase customer satisfaction and loyalty. In this article, we cover the four parts of the reconfirm COD orders - 1 Attempt that will help you better understand:

WHY SHOULD YOU USE THIS FLOW?

BENEFITS OF THIS FLOW

HOW DOES THIS FLOW WORK

HOW TO ENABLE THE FLOW 

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WHY SHOULD YOU USE THIS FLOW?

Did you know that 40% of COD orders are returned by customers. A big majority of these returns are due to impulsive purchases without any commitment from shoppers. 

This flow is advantageous in many ways:

→ It helps to reduce fraud: Reconfirming COD orders before shipping can help to reduce the risk of fraud, as it allows the merchant to verify the customer's information and ensure that the order is legitimate.

→ It helps to avoid shipping to incorrect addresses: Reconfirming COD orders before shipping can help to ensure that the package is shipped to the correct address, which can help to reduce the risk of lost or undelivered packages.

→ It can improve the customer experience: By reconfirming COD orders before shipping, merchants can show that they are proactive and take the time to ensure that orders are processed accurately and efficiently. This can improve the customer's overall experience with the merchant.

→ It can help to reduce shipping errors: Reconfirming COD orders before shipping can help to catch any errors in the order, such as incorrect item quantities or shipping addresses, which can help to reduce shipping errors and improve the efficiency of the fulfilment process.

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Based on data from 6 million customers who were asked to re-confirm an order we found that 

→ 7% of customers will cancel their order

→ 33% will not respond and 

→ 60% will reconfirm. 

That means, for every 1000 COD orders you would save at least $140 in unnecessarily incurred cost by enabling this flow. Assuming it will save you at least $2 in costs by

→ Avoiding unnecessary Forward & reverse shipping logistics cost.

→ Avoiding unnecessary Blocked Inventory (Items stuck in transit).

→ Avoiding unnecessary Physical quality check and re-packaging of returned items.

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BENEFITS OF THIS FLOW

By using the Reconfirm COD Orders - 1 Attempt (without auto cancel) Flow, you can:

• Reduce cancellations: By asking the customer to reconfirm their order, you're more likely to weed out those who were not serious about their purchase. This can help reduce cancellations and lost revenue.
• Save time: With an automated workflow, you don't have to spend time manually calling each customer to reconfirm their order. This frees up your time to focus on other aspects of your business.
• Improve customer experience: By sending a quick and convenient WhatsApp message, you're providing a better customer experience than a phone call.

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HOW DOES THIS FLOW WORK

Traditionally, companies tried re-confirming by calling customers who placed COD orders, but they soon realized that this was an unscalable and capital-intensive approach. Now, with the Reconfirm COD Orders - 1 Attempt (without auto cancel) Flow, you can put the entire process on autopilot.

Here's how it works:

• After an order is placed, the workflow waits for one hour before triggering a WhatsApp message to the customer asking them to reconfirm their order.
• If the customer responds with a confirmation, the order is tagged correctly in your Store back end.
• If the customer responds with a cancellation, the order is also tagged accordingly in your Store back end.

Note: The free version of the flow does not cancel the order automatically when the customer chooses the cancel option. It just tags the order appropriately.

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HOW TO ENABLE THE FLOW 

To enable the shipping confirmation (any order), you need to follow these steps:

1. Log in to your FlowHippo Account.

2. Go to Playbooks, search for "Reconfirm" and click on “Reconfirm COD Orders - 1 Attempt”.

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3. Click "Use this Playbook".

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4. Click "Publish" to make the flow live.

Note: If you wish to customize the flow, click "Edit Flow" to modify it to your needs.

That's it! You've successfully enabled the Reconfirm COD Orders - 1 Attempt (without auto cancel) flow.

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Keywords: Reconfirm COD orders, Tagging, Send notifications, Automation, FlowHippo.

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