As an online store, you may encounter the issue of customers not confirming their Cash on Delivery (COD) orders, which can lead to frustration and costs from unfulfilled inventory. Fortunately, the Reconfirm COD Orders - 3 Attempts (without auto cancel) Flow provides a solution to this problem. In this article, we cover the four parts of the reconfirm COD orders - 3 Attempts that will help you better understand:‍

WHY SHOULD YOU USE THIS FLOW?

BENEFITS OF THIS FLOW

HOW DOES THIS FLOW WORK

HOW TO ENABLE THE FLOW 

‍

WHY SHOULD YOU USE THIS FLOW?

Did you know that 40% of COD orders are returned by customers. A big majority of these returns are due to impulsive purchases without any commitment from shoppers. 

This flow is advantageous in many ways:

→ It helps to reduce fraud: Reconfirming COD orders before shipping can help to reduce the risk of fraud, as it allows the merchant to verify the customer's information and ensure that the order is legitimate.

→ It helps to avoid shipping to incorrect addresses: Reconfirming COD orders before shipping can help to ensure that the package is shipped to the correct address, which can help to reduce the risk of lost or undelivered packages.

→ It can improve the customer experience: By reconfirming COD orders before shipping, merchants can show that they are proactive and take the time to ensure that orders are processed accurately and efficiently. This can improve the customer's overall experience with the merchant.

→ It can help to reduce shipping errors: Reconfirming COD orders before shipping can help to catch any errors in the order, such as incorrect item quantities or shipping addresses, which can help to reduce shipping errors and improve the efficiency of the fulfilment process.

Based on data from 6 million customers who were asked to re-confirm an order we found that 

• 7% of customers will cancel their order
• 33% will not respond and 
• 60% will reconfirm. 

That means, for every 1000 COD orders you would save at least $140 in unnecessarily incurred cost by enabling this flow. Assuming it will save you at least $2 in costs by

• Avoiding unnecessary Forward & reverse shipping logistics cost.
• Avoiding unnecessary Blocked Inventory (Items stuck in transit).
• Avoiding unnecessary Physical quality check and re-packaging of returned items.

‍

BENEFITS OF THIS FLOW

The Reconfirm COD Orders - 3 attempts (without auto cancel) flow offers several benefits to businesses, including:

• Saves time: The flow automates the process of reconfirming COD orders, saving businesses time and effort.
• Reduces errors: Manual confirmation processes can lead to errors, which can result in delayed or cancelled orders. The automated flow reduces the risk of errors and ensures that orders are fulfilled on time.
• Increases customer satisfaction: By reconfirming orders, businesses can ensure that customers receive their orders on time and are satisfied with their purchase experience.

‍

HOW DOES THIS FLOW WORK

• The flow automatically sends a WhatsApp message to the customer who placed a COD order.
• The message asks the customer to reconfirm their order.
• The customer receives the message and can choose to confirm or cancel their order.
• If the customer confirms their order, it is tagged correctly in your Store backend.
• If the customer does not confirm their order, the flow sends two more messages, each one hour apart.
• If the customer confirms their order at any point, it is tagged correctly in your Store backend.
• If the customer does not confirm the order after the third reminder, it is tagged appropriately in your Store backend, but it is not automatically cancelled. You can decide to cancel the order manually, or you can wait to see if the customer contacts you to complete the purchase.

Note: The free version of the flow does not automatically cancel the order when the customer chooses the cancel option. It just tags the order appropriately in your store backend, and you can manually cancel the order if needed.

‍

HOW TO ENABLE THE FLOW 

To enable the shipping confirmation (any order), you need to follow these steps:

1. Log in to your FlowHippo Account.

2. Go to Playbooks, search for "Reconfirm" and click on “Reconfirm COD Orders - 3 Attempts”.

‍

3. Click "Use this Playbook".

‍

4. Click "Publish" to make the flow live.

Note: If you wish to customize the flow, click "Edit Flow" to modify it to your needs.

That's it! You've successfully enabled the Reconfirm COD Orders - 3 Attempts (without auto cancel) flow.

‍

Keywords: Reconfirm COD orders, 3 attempts, Tagging, Send notifications, Automation, FlowHippo.

‍