To start a chat with a new customer who isn’t yet in your contact list, you’ll first need to save their contact details before initiating the chat.

To start a new chat:

1. Click on Start New Chat.

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2. Enter your customer's contact details in the provided fields.

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3. Once you’ve filled in the details, click Create to save the contact.

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4. After saving the contact, click Go to Chat.

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5. Click on Click to Send Template Message to select a pre-approved template from the list. Choose the template you’d like to send and hit the Send button.

Note: You can only initiate a new chat with a pre-approved template. To learn more, refer to our article on How to Create a Template.

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Keywords: Initiate chat, New customer, New chat, Template message, Send message, Start conversations.

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