How to Reassign Multiple Chats
Learn how to reassign multiple chats to another active agent using search.
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In this article, we will look at how to re-assign chat in bulk from 1 agent to another. When working with Multi agent Inboxes or unified inbox, you may come across the need for this when an agent's responsibilities change, an agent leaves for a long holiday or when an agent leaves your organization. When agents leave, you would want to delete/remove the agent’s access from the Zoko dashboard but make sure all chats are reassigned to another.
To do this:
1. Go to Search.
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2. Click on “Last Assigned” from the filter drop-down menu and select the agent whose chat history you want to reassign.
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3. Click on the “Select all” button to select all the chats.
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4. Click the “Assign” option in the footer to select the agent or team to whom you wish to reassign all the chats.
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That’s it! Once you have assigned all the chats, you can delete/remove the agent access from the dashboard.
Keywords: Bulk reassigns chat, Remove access, Chat history.