You can check how your credits are being used from the Credits Usage Report in your dashboard. This report shows a monthly breakdown of your starting balance, top-ups, charges, and remaining balance, so you can easily understand where your credits are going.

To do this:

1. Go to More section.

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2. Click Billing, Invoices & Usage.

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3. Click Credits Usage Reports.

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4. Select the month you want to view from the dropdown menu.

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5. This shows the charges deducted from your wallet for using Zoko services. If you click on it, you’ll see a detailed breakdown. This may include:

- Starting Balance: This is the amount of credits in your wallet at the beginning of the month. It’s basically the balance carried forward from the previous month.

- Top ups: This shows the credits added to your wallet during the month. These can be manual top-ups or automatic top-ups when your balance gets low.

- Zoko Charges: This shows the charges deducted from your wallet for using Zoko services. If you click on it, you’ll see a detailed breakdown. This may include:
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• Zoko subscription charges - Your monthly plan fee.
• Zoko Flows charges - Charges applied if your flows usage goes beyond the free step limit.
• Zoko Markup conversation charges - Charges applied to marketing, utility, and service conversations that include Zoko’s markup. Click on it to see the detailed breakdown of each charge.
• Conversation charges (Beyond Fair Use Limits) - Additional charges if your conversation usage exceeds the fair use limit included in your plan.
• Add-ons | Instagram Channel - Charges for optional add-ons such as Instagram Channel, additional agents, or Zoko AI.
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- Ending Balance: This shows the credits left in your wallet at the end of the month, after all top-ups and charges.

- Meta Charges: This shows the WhatsApp conversation fees charged by Meta. These charges are deducted from your wallet based on Meta’s pricing for WhatsApp conversations.

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Keywords: Usage reports, Billing usage report, Credits usage report, Zoko credits, Balance consumptions, Invoices, Plan, Charges, Credits.

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