When chats are automatically closed, you can easily retrieve them using the search bar and reassign them to yourself, an agent, or your team. Here's how:

1. Go to the search bar.

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2. Select the chat stage filter to open the dropdown menu, then click on Closed chat.

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3. Closed chats will be visible here.

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If you wish to reassign a closed chat, follow these additional steps:

4. Select the closed chat to open the options bar below.

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5. Click on the Assign icon button to select the agent or team.

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‍Keywords: Auto closed chats, inactivity, closed chats, search bar

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