How to Mark a Chat as Unread
Learn how to mark a chat as unread
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Another feature that helps follow up is the option to mark a chat as unread.
When a customer messages you and you are unable to respond to the chat, you can mark it as unread.
To mark a chat as Unread:
1. Hover on the chat, and click on the 3 dots.
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2. Click on "Mark as Unread".
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3. Similarly, you can also mark a chat as unread from within the chat itself. Click on the three dots on the top right and select the "Mark as Unread".
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All chats that are marked as unread will have this orange dot.