How to Re-assign Chats from Chat Screen
Learn how to re-assign the chats
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The re-assign chat is very helpful if you want to assign the chat to another agent or team. To do this
1. Select the chat.
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2. Click on this dropdown to get a list of all agents and teams
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3. Select the agent or team to which you want to assign the chat and this particular chat will be re-assigned.
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Keywords: Reassign chat, Reassign team.