If you’re looking for the right channel to engage customers and boost sales, WhatsApp stands out as the most powerful tool. With a user base exceeding 2 billion and 98% open rate, it far outshines email and other communication methods.

Using WhatsApp for brand awareness, customer interaction, and conversions can truly transform your marketing strategy, but there's a catch. To use WhatsApp’s business features effectively, companies need access to the official WhatsApp Business API.

Interakt has become one of the go-to choices for businesses looking for WhatsApp API solutions. Built on the official WhatsApp Business API, it’s trusted by numerous brands and is a recognized Meta Business Partner.

However, Interakt may not be the right fit for everyone, as there are many limitations to what you can do with it. In fact, there are several alternatives out there that provide features and use cases that surpass that of Interakt. 

In this blog, we’ll explore the top Interakt alternatives for 2025, highlighting the features that set each platform apart. 

What is WhatsApp API Business Solution Provider?

​A WhatsApp Business Solution Provider (BSP) is a third-party company officially recognized by Meta (formerly Facebook) to help you integrate with the WhatsApp Business API. 

These providers serve as intermediaries between you and WhatsApp's extensive messaging platform for better customer communication and engagement. 

Here are some key functions of WhatsApp BSP:

• API Access and Integration: BSPs assist you to access the WhatsApp Business API and integrate with existing systems such as CRM tools and e-commerce platforms.
• Compliance and Onboarding: They guide you through the onboarding process, ensuring adherence to WhatsApp’s Business and Commerce policies, and help in setting up official business profiles. 
• Automation and Messaging Services: BSPs offer tools for automating customer interactions, including chatbots for frequently asked questions, and send notifications, promotional messages, and interactive content.
• Analytics and Reporting: They provide detailed metrics and analytics on customer interactions, helping businesses to assess and improve their communication strategies.

Also Read: “6 reasons why your business should start using the WhatsApp API”.

Interakt is one such BSP and is used by many businesses. Let’s now understand the key features of Interakt.

What is Interakt?

Interakt is a customer communication and engagement platform that helps businesses connect with customers through the WhatsApp Business API. It allows businesses to automate messages, manage multiple agents, and integrate with e-commerce platforms. 

With tools like WhatsApp Commerce, chatbot automation, and a shared inbox, Interakt helps businesses improve customer interactions and boost sales. 

Here are some key features of Interakt:

• WhatsApp Business API Access: Interakt gives you access to WhatsApp API. You can send automated messages, notifications, and marketing campaigns directly through WhatsApp.
• No-Code Chatbot Builder: You can create interactive chatbots to handle customer inquiries and improve response times.
• WhatsApp Commerce: you can showcase product catalogs within WhatsApp, letting customers browse and place orders.
• Click-to-WhatsApp Ads Integration: You can convert leads from Facebook and Instagram by directing them to WhatsApp chats.
• Shared Team Inbox: You can also assign conversations to different team members and manage all customer queries in one place.
• Campaign Analytics: You can track campaign performance and customer interactions to improve messaging strategies.
• Scalability: It works for businesses of all sizes, from startups to growing enterprises.

Interakt definitely offers useful features but also has many challenges. If you’re currently using Interakt or are considering subscribing to it, check out these limitations based on public reviews on G2, Capterra and Shopify. 

Why Look for Alternatives to Interakt?

While Interakt offers a solid set of features for WhatsApp-based customer engagement, it may not be the perfect fit for everyone. Businesses have different needs, and some may find certain limitations in pricing, functionality, or customer support.

Here are some key limitations of Interakt:

1. Customer Support Issues 

There are reports of slow customer support response times, particularly during the setup phase. Some users mention that resolving issues can take several days, which can be frustrating during critical operations. Some reviews also suggest that they get responses from the support team “once in a while”.

2. Complex Dashboard and Campaign Management 

Some users find Interakt's dashboard to be complex and not very intuitive. Setting up and sending broadcast campaigns can be challenging, especially due to the need for WhatsApp approvals, which adds to the difficulty. 

3. Technical Knowledge is Required to properly Set up and Use Interakt

Setting up Interakt and configuring automation features can be challenging for users without technical expertise. According to a user, customer service is poor and as a result you need to have sufficient technical knowledge to set up and use Interakt.

4. Unintuitive Interface and Poor User Experience

The platform has a steep learning curve, making it harder to use compared to alternatives. According to a user, the platform has a very steep learning curve and is not intuitive.

5. Application Performance Issues 

Some users have reported that the platform becomes non-responsive upon prolonged usage and shows a blank screen. One Shopify merchant reported that they are unable to send images or catalogue due to the buggy mobile application. 

These are a few of many reasons why many merchants are considering alternatives to Interakt. In 2025 there are many alternatives to Interakt. Let’s evaluate some of the better alternatives of Interakt.  

Also Read: “Comparison Interakt vs Zoko”.

10 Best Interakt Alternatives for 2025

In 2025 there is no shortage of powerful WhatsApp API BSPs that offer better features than Interakt. Many alternatives of Interakt offer easier setup, stronger automation, and more flexible pricing. The right platform can improve customer interactions and simplify WhatsApp Business API usage. 

Here are the 10 best Interakt alternatives for 2025:

1. Zoko

Zoko is an all-in-one platform that transforms WhatsApp into a powerful channel for sales, marketing, and customer support. Trusted by over 3,000 e-commerce brands across 70+ countries, Consider Zoko as your customer service partner that helps you engage customers directly on WhatsApp and drive revenue. Its smooth integration with Shopify helps you easily manage orders, customer interactions, and marketing campaigns.

Zoko has a rating of 4.5 out of 5 on G2.

Key Features 

Here are some key features of Zoko:

• WhatsApp Catalog Integration: Sync your Shopify product catalog with WhatsApp, allowing customers to browse and purchase products directly within the app.
• Broadcast Messaging: Send personalized messages to targeted customer segments, using WhatsApp's high open rates to increase engagement.
• Automated Workflows: Utilize FlowHippo, Zoko's drag-and-drop automation tool, to create custom workflows for tasks like order confirmations and customer follow-ups.
• Multi-Agent Support: Manage customer interactions with multiple team members through a shared inbox, ensuring timely and efficient responses.
• ChatGPT Integration: Improve customer interactions with AI-powered responses, streamlining communication and support.

Start your 7-days free trial today to get a personalized guide on all the features of Zoko. 

Pros and Cons

Also Read: “The Official WhatsApp API vs Third-Party Integrations: Which is Right for Your Business?”.

2. WATI

Wati is a WhatsApp API solution for SMBs, offering chatbots, APIs, and customer intelligence to help in sales, marketing, and support. WATI offers basic features common to any WhatsApp API BSP. WATI is also a good alternative to Interakt. 

WATI has a rating of 4.6 out of 5 on G2. 

Key Features 

Here are some key features of WATI:

• Customizable Chatbots: Design chatbots to handle various customer inquiries, providing real-time responses and enhancing engagement.
• Easy API Integrations: Connect Wati with existing systems, ensuring smooth data flow and operational efficiency.
• Shared Team Inbox: Collaborate with team members through a unified inbox, ensuring consistent and efficient customer communication. ​
• Broadcast Messaging: Send bulk messages to customers for promotions and important updates.
• Advanced Analytics: Gain insights into customer behavior and campaign performance to inform strategic decisions.

Pros and Cons 

3. WANotifier

WANotifier is a WhatsApp marketing tool that helps businesses send personalized messages, automate notifications, and manage customer interactions using the official WhatsApp API. With 75,000+ users, it’s known as the "MailChimp of WhatsApp Marketing" for its affordability and ease of use.

WANotifer is unrated on G2 however, it has a rating of 4.3 out of 5 on TrustPilot. 

Key Features 

Here are some key features of WANotifier:

• WhatsApp API Integration with 0% Markup: Access the official WhatsApp API without additional charges, ensuring cost-effective communication.
• Bulk Messaging: Send personalized WhatsApp message broadcasts to thousands of contacts simultaneously, helping in conducting marketing campaigns.
• Transactional Notifications: Set up event-based notifications triggered by user actions, such as new orders or form submissions, enhancing customer engagement.
• Advanced Automations and Chatbots: Create intelligent chatbots and automate responses to handle customer inquiries and tasks, improving efficiency.
• Detailed Analytics: Track message delivery, template performance, click-through rates, and API usage costs to optimize marketing strategies.

Pros and Cons

4. Quick Reply 

QuickReply.ai is a WhatsApp marketing automation platform specifically designed for direct-to-consumer (D2C) brands and online stores. Trusted by 300+ brands, it helps convert one-time visitors into loyal customers through personalized interactions based on buyer behavior.

Quick Reply has a rating of 4.8 out of 5 on G2. 

Key Features

Here are some key features of Quick Reply:

• Abandoned Cart Recovery: Implement multi-step, customizable journeys to re-engage customers who have left items in their carts, encouraging them to complete their purchases
• Cash on Delivery (COD) Confirmation: Automate COD order confirmations and help the customers with prepaid orders, reducing return rates and enhancing operational efficiency.
• Conversational Chatbots: Deploy pre-trained chatbots integrated with Shopify to handle common customer inquiries, providing instant responses and improving user experience.
• Personalized Bulk Campaigns: Create targeted campaigns using customer segmentation, optimizing marketing spend by focusing on engaged audiences. ​
• Advanced Analytics: Access detailed insights into campaign performance, customer interactions, and conversion metrics to inform strategic decisions.

Pros and Cons 

5. Infobip

Infobip is a global leader in omnichannel communications, offering businesses a robust platform to engage customers across various channels, including SMS, email, voice, and chat applications. With a focus on scalability and security, Infobip serves clients worldwide, providing tools for customer engagement, authentication, and support.

Infobip has a rating of 4.3 out of 5 on G2. 

Key Features 

Here are some key features of Infobip:

• WhatsApp Business API Integration: Helps in easy communication with customers on WhatsApp, supporting both transactional and marketing messages.
• Interactive Messaging: Offers features like quick replies and call-to-action buttons to increase customer engagement. ​
• Advanced Analytics: Provides insights into message delivery, open rates, and customer interactions to optimize communication strategies.​
• Global Reach: Supports communication across multiple channels and regions, ensuring businesses can connect with customers worldwide.
• Security and Compliance: Emphasizes data protection with end-to-end encryption and compliance with international regulations.

Pros and Cons

6. Gallabox

Gallabox is a comprehensive communication platform that empowers businesses to improve customer interactions through WhatsApp Business API. By integrating advanced automation tools and AI-driven chatbots, Gallabox enables organizations to manage sales, marketing, and customer support more effectively.

Gallabox has a rating of 4.6 out of 5 on G2. 

Key Features

Here are some key features of Gallabox:

• WhatsApp Flows: Design customized customer journeys to improve interactions and user experiences.
• AI-Powered Chatbots: Deploy intelligent chatbots to handle customer inquiries, providing instant responses and support.
• Shared Team Inbox: Collaborate with team members through a unified inbox, ensuring consistent and efficient customer communication.
• Drip Marketing Campaigns: Send sequenced messages at intervals on WhatsApp to nurture leads and engage customers.
• Easy Integrations: Connect Gallabox with platforms like HubSpot, Zoho, and Razorpay to streamline workflows.

Pros and Cons 

7. Twilio

Twilio is a cloud-based communication platform that enables businesses to integrate various communication channels—such as voice, SMS, video, and email—into their applications. Twilio provides a suite of APIs and allows scale your customer communications as needed. 

Twilio has a rating of 4.2 out of 5 on G2. 

Key Feature 

Here are some key features of Twilio:

• Messaging Services: Supports sending and receiving multichannel text and media messages across many countries.
• WhatsApp Messaging API: Allows businesses to send and receive messages on WhatsApp, supporting rich media, templates, and interactive messages for customer engagement.
• WhatsApp Notifications: Offers automated and personalized notifications, such as order updates, appointment reminders, and alerts, ensuring timely customer communication.
• WhatsApp Chatbots: Supports AI-powered chatbots for handling customer queries, automating responses, and improving service efficiency on WhatsApp.
• Multi-Agent Support: Provides businesses with a shared inbox for WhatsApp conversations, for multi agent support.
• WhatsApp Authentication: Uses Twilio Verify to implement secure login and authentication via WhatsApp OTP, for better user security and fraud prevention.

Pros and Cons

8. Yellow.ai

Yellow.ai is an AI-first customer service automation platform designed to improve customer interactions across voice, chat, and email channels. Serving enterprises globally, it supports over many channels and languages, with personalized customer support.

Yellow.ai has a rating of 4.4 out of 5 on G2. 

Key Features

Here are some key features of Yellow.ai

• Dynamic AI Agents: Automate customer service operations with AI agents capable of understanding and responding in multiple languages across various channels.
• Generative AI Capabilities: Utilizes advanced AI for natural language generation, providing adaptive and context-aware responses.
• Omnichannel Support: Engage customers easily across platforms like WhatsApp, email, and voice, ensuring consistent experiences. ​
• Integration Ecosystem: Offers many pre-built integrations with CRM systems and other enterprise tools, helping in smooth workflows.
• Analytics and Insights: Provides tools to monitor and analyze customer interactions, aiding in data-driven decision-making.

Pros and Cons

9. DoubleTick.io

DoubleTick.io is an official WhatsApp Business API platform designed to help businesses build deeper relationships with customers, automate operations, and increase conversion rates. By offering a robust mobile app and website, DoubleTick helps businesses to use WhatsApp for marketing, sales, and customer support.

DoubleTick.io has a rating of 4.8 out of 5 on G2.  

Key Features

Here are some key features of DoubleTick.io:

• Bulk Messaging: You can send personalized messages directly to all customers, helping in large-scale communication.
• No-Code Chatbots: You can deploy AI-powered chatbots to handle customer inquiries and automate responses without coding expertise.
• Shared Team Inbox: You can manage all customer conversations through a unified inbox, allowing multiple team members to collaborate efficiently.
• Green Tick Verification: You can assist businesses in obtaining the verified green tick badge on WhatsApp, enhancing credibility.
• Integration Capabilities: You can connect with numerous tools to streamline workflows and improve functionality.

Pros and Cons 

10. Verloop

Verloop.io is a conversational AI platform designed to automate customer support across multiple channels, including WhatsApp, Facebook Messenger, and Instagram. By using ML and NLP Verloop.io helps you deliver personalized and efficient customer interactions.

Verloop has a rating of 4.7 out of 5 on G2.

Key Features

Here are some key features of Verloop:

• AI Agent: Automates customer interactions using advanced AI, providing 24/7 support across various channels.
• Co-Pilot for Agents: Greatly increases agent productivity by offering AI-driven assistance during live customer interactions.
• Sparks Auto QA: Utilizes Generative AI to automate quality assurance processes, reducing QA time by 50%.
• Omnichannel Support: Engages customers easily across platforms like WhatsApp, Facebook, and Instagram, ensuring consistent experiences.
• Reports & Analytics: Provides actionable insights on customer engagement, aiding in data-driven decision-making.

Pros and Cons 

Also Read: “Top 9 Alternatives for Comparable ‑ Compare Products”.

Now that we’ve discussed and compared top alternatives of Interakt, let’s take a look at the factors you should consider before choosing the ideal alternative.

Factors to Consider Before Choosing the Best Alternative

Choosing the right Interakt alternative depends on your business needs, budget, and long-term goals. While many platforms offer WhatsApp API solutions, not all provide the same level of automation, integrations, or customer support. Before making a decision, it's crucial to evaluate key factors to ensure the best fit for your business. 

Below are the essential aspects to consider:

• Ease of Use: A user-friendly interface with minimal technical setup ensures smooth adoption for your team.
• Features & Automation: Look for chatbots, bulk messaging, CRM integrations, and other essential tools that improve communication.
• Customer Support: Reliable support, including live chat or a dedicated account manager, is crucial for resolving issues quickly.
• Pricing & Scalability: Choose a solution that fits your budget while allowing room for growth as your business expands.
• Third-Party Integrations: Ensure compatibility with e-commerce platforms, CRMs, and payment gateways for a smooth workflow.
• Compliance & Security: The provider should follow WhatsApp's official API policies to avoid number bans or legal issues.
• Trial & Demo Options: A free trial or demo allows you to test the platform before committing to a subscription.

With many options available, Zoko stands out as the best Interakt alternative for its powerful automation, integrations, and reliability.

Why is Zoko the Best Interakt Alternative?

When choosing a WhatsApp Business API provider, you need a solution that simplifies operations and drives real business growth. Zoko does exactly that—without the limitations of Interakt or other competitors.

Many businesses struggle with complicated setups, hidden charges, poor customer support, and limited automation. Zoko solves these challenges with an easy-to-use platform for communication, automation, and business growth without any hidden costs. 

Here’s why Zoko is the best alternative of Interakt:

• No Technical Roadblocks: Unlike Interakt’s complicated setup, Zoko provides a plug-and-play experience, allowing businesses to start using WhatsApp API without IT expertise.
• Complete Business Management in One Place: While Interakt requires juggling multiple tools, Zoko’s all-in-one dashboard lets you handle sales, marketing, and support from a single interface.
• Automation Without Limits: Many providers restrict automation or charge extra for essential workflows. Zoko offers smart routing, chatbots, and bulk messaging—all included.
• Multi-Agent & Multi-Device Support: Interakt’s single-device restriction slows businesses down. Zoko ensures multiple team members can handle WhatsApp conversations simultaneously.
• Easy E-Commerce Integrations: Zoko connects effortlessly with Shopify, WooCommerce, CRMs, and payment gateways, unlike providers with limited compatibility.
• Transparent Pricing, No Lock-Ins: While Interakt has hidden fees and annual contracts, Zoko offers straightforward pricing with no surprises.
• Dedicated Customer Support: Many users complain about poor service and lack of escalation with Interakt. Zoko provides reliable, responsive support that truly helps.

If you want a WhatsApp API that’s simple, fully automated, and truly supportive, Zoko is the clear choice. Start your 7-day free trial today and see the difference. 

Conclusion 

Choosing the right Interakt alternative ensures you get the most out of WhatsApp without technical challenges, hidden costs, or automation limits. We covered 10 top options with strengths in automation, integrations, and multi-agent support. Focus on ease of setup, features, and support to find the best fit.

Among all the options, Zoko stands out as the most user-friendly, all-in-one solution that eliminates technical barriers, restrictive automation, and hidden fees. With simple e-commerce integrations, smart automation, and a responsive support team, Zoko simplifies WhatsApp marketing, sales, and customer service like no other platform.

Ready to grow your business with Zoko? Get started today and experience the power of a truly efficient and transparent WhatsApp API solution!