7-day Free Trial
Every feature is in every plan
No locked tiers and no upsell features. A store on Starter gets the same Zoko as a store on Max. The only reason to choose a bigger plan is volume.
Add automation and AI when you want them
Flows and AI agents work on any plan. Pay only for what you switch on.
Automation workflows with 64+ ready-made ecommerce playbooks.
11 pre-built flows: recover abandoned checkouts, collect reviews, double-confirm COD orders, convert COD to prepaid, reorder reminders, product upsells and order notifications.
Any custom flow you build, collecting CSAT scores, Judge.me review sync, pop-up coupon codes, Instagram auto-replies, COD reconfirmation with auto-cancel and third-party checkout recovery.
AI agents that answer, track and sell for you.
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Answers your repeat FAQs from your store policies and products.
First 100 resolutions free.
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Answers "where is my order?" with live tracking from your store.
First 100 resolutions free.
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Takes orders in chat around the clock, confirms details and collects payment.
First 100 orders free.
Questions about pricing
What is a conversation?
A 24-hour session that starts when the first message from your business is delivered. That first message can be one you start, or your reply within 24 hours of a customer's message.
What happens if I go over my plan's limits?
Everything keeps working. You pay the per-unit rate shown on your plan for anything above what it includes.
Are all charges prepaid?
Yes. Your subscription is charged on the first day of each billing period and usage fees are calculated and charged after the month ends.
How long are contracts? Can I change plans?
There are no contracts. Pay monthly or yearly. You can start, stop or change your plan at any time.
How do upgrades and downgrades work?
You can upgrade or downgrade plans anytime you like.
What discounts are available?
Brands that commit to 250,000 or more conversations a month on an annual plan get discounted pricing. Contact us for details.
What is an agent?
Each team member you invite to Zoko by email is an agent. Your agents share one official WhatsApp number, so your team can handle hundreds of conversations in parallel.
What if I need more than 30 agents?
Max includes 30 agents, and extra agents are $9 each. For very large teams, contact us about an enterprise plan.
What are steps?
Each action in a flow is one step, counted every time the flow runs. A flow that receives an order, adds a Shopify tag and sends a message uses 3 steps per run. Every account gets 500K free steps a month.
Do unused steps carry over?
No. Unused steps do not carry over to the next month.
If I run a flow for one day, am I charged for one day?
Yes. Flows have a daily rate, and you only pay for the days a flow is published.
Can I use my own number?
Yes. Give us any valid number from any country and we set it up as your official WhatsApp API number after an OTP check to verify that you own it.
Can I reuse a number I already use on WhatsApp?
Yes. Delete the existing WhatsApp account on that number first, then we activate it as your official WhatsApp API number.
Can I reinstall WhatsApp on my phone afterwards?
No. Once a number is set up on the API, it cannot be used in the WhatsApp app on a phone at the same time. If you would like to stop your API subscription and go back to using regular WhatsApp, that is possible. Just remove the connection between your phone number and the API, then reinstall the WhatsAppapp on your phone.
Does my phone need to stay on?
No. You only need the phone to receive the activation OTP. After that it works for calls and SMS as usual, just not for WhatsApp on that number.
Try every feature free for 7 days
Install Zoko on Shopify, start on the plan that fits your volume, and move up whenever you grow.